TSplus Remote Support ® Remote Support Software | TSplus (2024)

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The Best Alternative to TeamViewer for Remote Desktop control and Screen Sharing. Provide instant Attended or Unattended Remote Assistance to your teams or clients anywhere, at any time.

  • Starts at $8 /month

  • macOS & Windows

  • On-premise or in the cloud

Try For Free

Explore Features ↓

TSPLUS IS TRUSTED BY OVER 500,000+ COMPANIES

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BENEFITS

Why TSplus Remote Support?

Provide Remote Support

Have your support agents assist, support and troubleshoot problems faced by your remote customers.

Provide Unattended Maintenance

Provide remote IT maintenance such as server updates or setting up tools for your colleagues or clients.

Provide Remote Training

Use secure multi-user session sharing to remotely train your teams or clients.

Decrease IT cost

Significantly save vs alternative solutions, while benefiting from 100% of the necessary features.

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4.8 out of 5

4.7 out of 5

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4.9 out of 5

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4.8 out of 5

Key Features

TSPLUS REMOTE SUPPORT FEATURES

Remote Assistance

Screen Sharing

Agents can take control of the screen, mouse, and keyboard of remote clients. The end-user can allow the agent to take control in one mouse click. As soon as the end-user allows the connection, the chat box appears, and the remote support session starts.

Multi-agent Support Session

An Agent can take control and troubleshoot independently or collaboratively: multiple Agents can connect to the same remote computer.

Chat Box

Both the agent and the end-user have a tailored chat box. The agent’s chat box contains vital information and all the standard functionalities he will need to run the session.

The end-user chat box is simpler for an ideal user experience. It contains key functionalities such as file sharing.

File Transfer

Both the agent and the end-user can upload and share files with their counterparts.

Language

The agent can easily change the language of the remote support interface.

Send Commands

Support Agents can send keyboard commands such as ctrl+alt+del or start the Task Manager on remote computers.

Multi-monitor Support

Support agents have access to all displays on a remote computer using a multi-monitor configuration.

Remote Computer Information

Agents can view OS, Hardware and User Account data from the Remote PC.

Session Recording

Support agents can record a session and save it as a video file.

Enable/Disable Clipboard Synchronization

Support agents can enable or disable the copy-paste clipboard functionality between the agent and the end-user PC.

Easy Screenshots

Support agents can easily take screenshots in one click during the session.

More info about Remote Assistance Features »

Attended and Unattended Session Sharing

No Setup, Quick Connection

Agents and end-users can get started quickly by simply downloading and running a small program. The end-user then shares their ID and password with the agent and the connection is quickly established.

All the heavy lifting is done by our servers.

Support agents can even create a branded, streamlined version of the connection client program for their customers. In addition to adding their own corporate brand, the end-user connection client can be simplified, making it easier for end-users to quicky receive support.

Unattended Access

Each agent can add remote machines to the list of available unattended computers and access them. Three actions are available on computers: connect, open a command prompt and remove. Unattended computers can be organized using groups and quickly found using the search bar.

Remote computers in low power mode can be reached too, thanks to the Wake-on-LAN (WoL) feature.

Connect from/to macOS device

Support agents can take control of macOS/Windows devices from their macOS/Windows devices. Everything is possible!

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Security and Cloud Hosting

End-to-end encrypted connections

Remote Support uses industry standard TLS encryption to keep your remote support sessions secure.

Managed Back-end

TSplus Remote Support servers are managed by our experts and located all around the world for the best customer experience.

A full SaaS solution

TSplus not only manages all the connection servers, but it keeps the connection clients up to date automatically. If an agent or user starts the remote support program with an old version, the software will update itself automatically and open the interface with all the most recent fixes and features. Every time.

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More amazing features

Endless customization possibilities

Your Company Name and Logo

Add your branding to the Remote Support connection client so that end-users see your logo during remote support sessions.

Download from your Domain

Host your connection client download using your branded domain to maintain brand awareness through the Remote Support process from beginning to end.

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Custom Connection Client

Simplified end-user interface. End-users only see the features and buttons they need for a successful Remote Support session.

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PRICING

Unbeatable subscription pricing

All the features you need, for a fraction of the usual cost.

Starter

Up to 1 concurrent connection
Unlimited users & devices

$8

/month (billed annually)

Updates & Support included

1 Concurrent Connection

Unlimited users & devices

Access/control computers

Chat box

File transfer

Remote command prompt

Multi-monitor support

Clipboard synchronization

Connect from/to macOS device

And much more!

Compare editions

MOST POPULAR

Business

Up to 5 concurrent connections
Unlimited users & devices

$30

/month (billed annually)

Updates & Support included

5 Concurrent Connections

Unlimited users & devices

Access/control computers

Chat box

File transfer

Remote command prompt

Multi-monitor support

Clipboard synchronization

Connect from/to macOS device

And much more!

Compare editions

Corporate

Up to 10 concurrent connections
Unlimited users & devices

$50

/month (billed annually)

Updates & Support included

10 Concurrent Connections

Unlimited users & devices

Access/control computers

Chat box

File transfer

Remote command prompt

Multi-monitor support

Clipboard synchronization

Connect from/to macOS device

And much more!

Compare editions

FAQ

Frequently asked questions

Is there a free trial?

Yes, we offer a fully-featured 14-day free trial. You can download it here.

Can I connect to/from a macOS device?

Yes, you can connect to/from a macOS device, to download TSplus Remote Support for macOS, visit the download page.

Can I get support to deploy my TSplus software?

Yes, you will find all the information you need in our knowledge base , our user guides and the deployment support emails that you will receive. TSplus remote desktop access software are easy to deploy, but if you still face difficulties, our support team will be happy to help you.

Is this a one-time payment or a subscription?

This is a subscription, it will automatically renew annually.

You can cancel your subscription at any time, and you'll keep your access until the end of the billing period.

How to get certified for TSplus Remote Support?

You can get your certification by completing the Remote Support training course on the TSplus Academy.

I have a special request, can I talk to the TSplus sales team?

Of course, we will be happy to help. Simply contact us here.

I have clients interested in TSplus Remote Support, can I become a partner?

Absolutely, we work with over 5,000 business partners worldwide in different capacities. Servicing your client with one of our remote desktop access software is, therefore, possible.

To do so, simply get in touch with our sales team . We recommend that you download the free trial to confirm that our solution is right for your clients.

Still have questions?

Contact us

Ready to dive in? Start your free trial today.

Try TSplus Remote Support for 15 days. All features included.

Start for FREE »

Easy setup – No credit card required

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4.7 out of 5

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4.9 out of 5

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4.8 out of 5

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TSplus Remote Support ® Remote Support Software | TSplus (2024)
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