Spirit Airlines Discussion (2024)

11 August 2024 12:08:00Edward Van Rrp

Well they did it to me again cancel my flight 57 minutes before it was supposed to take off cost me $30 for parking to go in the airport and find out and then I had to wait in line for an hour and a half to try to rebook it unsuccessfully.. not to mention lost money for car rental and Airbnb over $500 gone... Destroyed my one week a year vacation completely you see folks this is why we have so many mass shootings in this country.. people have no recourse they get screwed and they're just expected to take it over and over and over until Bang Bang...die slow spirit

13 July 2024 04:07:00Canadian traveler

Racist comment made by an agent called Maureen on July 13th 2024 at 7.00 am against canadians. Joking and discrimaniting about our e Accent. Rude,not helpfyñul who transform asimile flight to nightmare. Over 30 hours for a simple flight of 6 hours. SUGGEST STRONLY THAT CANADIANS SHOULD NOT TOLERATE RACIST JOKES FROM SPIRIT STAFF. Lawsiit on is way now.

15 June 2024 09:06:00Guest

My mother flew Spirit airlines to the Atlanta airport. I always have to order her a wheelchair because she's almost to her 90th birthday. Her flight landed just before 7pm and Spirit had her sitting at the gate until 8:35 pm to be wheeled to the front door.I spoke to the Gate Agent Supervisor Andrew C. at 7:40 and all he was able to offer me is that he ordered wheelchair service. He didn't say when or why it was taking so long. Just that he ordered it.Spirit Airline left my 90 y/o mother at the gate for 1.5 hours This is absolutely unacceptable! In my opinion it's not only a horrible experience, but a danger as well, because she is passed due on her medication time.I called Spirit Airline and their response was, Ava employee #3532 response to my issue is that 'wheelchair service has been ordered and they will be there soon.

05 May 2024 03:05:00Guest Mark T

Spirit Status Qualifying Points (SQP) Update: good to see that after my post, 1 website mentioned that there is no rollover. But we basically understood you had to earn a certain number of SQP's before the end of current year to achieve Silver or Gold status through the end of the following year and if you didn't, you would have to start all over again in January. They still don't mention what happens when you earn ADDITIONAL SQP's when you DO achieve status well before the end of the current year. The additional SQP's vanish and don't roll over even though you do attain status until the end of the following year! You just don't get any credit for your extra spending. My update concerns WHEN the SQP's post to your account. I assumed it was at the time you spent the money on the flights, seats, etc. Again, no info online about it and I had to learn the hard way. All they mention is that you earn SQP's when you spend the money as stated above. I found that they post to your account AFTER YOUR FLIGHT, not after you purchase the flight. So if you're close to attaining status and it's near the end of the year, you better get flying or you're going to be disappointed when you were a few points away and they all disappeared, even when you had several upcoming flights booked and paid for! Finally, I learned that you don't earn SQP's on the tax portion of your flight even though it's part of the ticket price you paid.

13 April 2024 12:04:00Sharo

Pro lens in line check in

13 April 2024 12:04:00Sharon Burke

I cannot complete on line check in

13 April 2024 11:04:00Sharon Burke

Electronic boarding passes disappeared ?

13 April 2024 11:04:00Sharon

Did online check in last night and this morning checked my emails and the boarding passes have dissappeared

10 January 2024 04:01:00Guest Mark T

What happens to your extra Free Spirit Status Qualifying Points (SQP) at the end of the year? Well, I spent HOURS online trying to find the answer. Nothing on Spirit.com. Not even the well-known "points person" covered this topic. I reached Spirit's Gold status approx. October, 2023 (valid through the end of 2024) and I wondered what would happen to the additional SQPs I earned after qualifying, when the end of the year arrived. I continued spending on flights, seats, etc. and accumulated around 1700 additional SQPs over the 5000 required for Gold status. That would be 1/3 the way towards qualifying for an additional year. ON JAN 1, THEY WERE RESET TO ZERO! That really sucked! I instantly lost what would take around $17,000 of regular spending on their credit card to achieve! Same thing would happen with Free Spirit Silver if you earned more than the required 2000 SQPs. I suppose you could have 4999 SQPs on December 31, and you would be a Silver member for all of 2024 and then have to re-qualify for that level starting at ZERO in January! It appears that most airlines, for example Jetblue do this resetting to zero also. Delta I believe is the only major US airline that will carry over some of what you have attained above the minimum qualifying amount. I don't know if any other airlines will do this. Well Spirit, you got me this time, but never again! Stop spending money on a particular airline after you reach the status level you're able to, if additional spending will go UNREWARDED. Please share this information! Thanks!

16 February 2023 02:02:00Steve

How is it that you pay $65 for a checked bag - the bag never gets to the destination- and Spirit Airlines won’t refund the fee for a checked bag?

20 January 2023 10:01:00Palmdale California

Air line started charging carry on laptop for 100 dollar. The service was rude personnel work for this airline is misbehavior with attitude. I wouldn't recommend anyone travel with this airline. Even cheap fair mean nothing.

29 December 2022 12:12:00Guest

Spirit of a scam ! Would not recommend to anyone .. Ticket seems to be a great price at $162 - Portland to Lax .. but checked in suitcase was $167 ... and carry on ( yes they charge carry on ) was $69 .. also $9 for ticketing fees ..Not even mentionning we had to stand in line twice .. Never again!

13 November 2022 09:11:00Guest

What's happened to non stop flights to Tampa from latrobe pa. They were always full flights

12 November 2022 06:11:00Stephen Cobelli

I have had more than one bad experience with this airline. This time they moved their departure time up by 17 minutes and did not notify me. I showed up at the gate apparently only 13 minutes early and they would not let me on the airplane. They would not give me credit for anything. They shipped my bags to Florida, they are still there. I was supposed to get married in Costa Rica today, I am still in Chicago and I don’t even have my suitcases. They told me there is nothing they can do, avoid this ghetto airline

08 November 2022 04:11:00Marti Guest

Any word if flights out of MCO will be good on Friday due to TS Nicole?

15 August 2022 09:08:00Guest

It appears every flight from Baltimore Washington to Myrtle Beach will have to go through Ft. Lauderdale. No more direct flights. The new flight could take over 12 hours at arrive.

03 August 2022 05:08:00Darrin K

I know it's early and by no means a done deal yet, but doesn't anyone know anything about how freq. flyer points from either airline--specifically Spirit Points--will migrate over to the new merged Company, if at all? Just wondering, 'cause I gotta lot of Spirit points that would be cool to retain with any merger. Thanks.

17 December 2021 07:12:00Guest

Adrienne Wallace Morrison : I have been on the Spirit phone hold roller coaster for over an hour. We tried to check into our flight and get an error message. I call Spirit and the agent has no idea why we cannot check in “maybe the system is down”. Maybe? I would assume a customer service agent would know this type of info. She tells me to try again in 3 hours and call back if it does not work (and wait on the phone again?) or I can check in at the airport. The Spirit line at FLL is literally always out the door. So I am back on hold and finally get a supervisor. As he starts to tell me what the problem is, I get popped back into the wait que!! I assume he would come back on the line - nope. I cannot wait to get to the airport many hours early to wait in a long spirit line while having no idea why I cannot check in.. Final call stats: 1 he 47 minutes on the phone, spoke to three customer service people - supposedly two were supervisors and nobody has any clue why I cannot check in online.

17 December 2021 06:12:00Adrienne Wallace Morrison

I have been on the Spirit phone hold roller coaster for over an hour. We tried to check into our flight and get an error message. I call Spirit and the agent has no idea why we cannot check in “maybe the system is down”. Maybe? I would assume a customer service agent would know this type of info. She tells me to try again in 3 hours and call back if it does not work (and wait on the phone again?) or I can check in at the airport. The Spirit line at FLL is literally always out the door. So I am back on hold and finally get a supervisor. As he starts to tell me what the problem is, I get popped back into the wait que!! I assume he would come back on the line - nope. I cannot wait to get to the airport many hours early to wait in a long spirit line while having no idea why I cannot check in.

14 April 2021 04:04:00RickF

Can anyone advise me what happens if your Spirit Credit Card is cancelled and you already have a flight booked? In my case, we had two cards and one was cancelled. We had flight reservations made using that card using points. Are we going to be able to get our boarding pass using our other spirit credit card or some other means?

06 November 2017 05:11:00nicky

At Myrtle Beach Airport or Fort Lauderdale airport we have always had good services - flights on time so far - and people are very helpful when we fly from Miami to Paris we have to go from Miami to Fort Lauderdale and catch the evening flight and we get there and we are very tired, but when we arrive we always find the friendly staff which are in most cases very helpful and further more the prices are so affordable that we do not mind to have to take along just one bag to save on the ticket price but also we help on saving fuel which is good for the environment . Right now I am kind of upset with Spirit because when you have a $9 Fare membership there is no way of knowing when it expires, when you follow their answers it says do not worry we will not let it expires we will take it out from your bank account.Well that is nice but we use to know when the membership would expires and then it was easier to deal with this issue.Maybe I am not looking at the right place but I spend so much time on their site this evening that I am loosing it.Anyway I am still happy with their services and WE should fly with them pretty soon again.

24 February 2017 05:02:00Guest

I have been trying to book a one-way ticket from Tampa to Cleveland at the end of April. Nothing available??? Is this route being discontinued or have flights just not posted yet?

06 January 2017 09:01:00Guest

I started with Spirit on their first flight out of Atlantic City...They were silly workers in the beginning that are now nasty people! They are the ones who started this pay for seats, pay for carry on, pay for speaking to a real person, even water to take an aspirin. ...However, the absolute worst was when I boarded a plane in Orlando and sat for about 1 1/2 hrs on the tarmac and they said, oh, we have to make a "pit" stop in FT LAUERDALE. Now if know anything about Florida...Orlando and Ft Lauderdale are not in any way near each other! n fact. it is going south when NJ is North! We were headed for Atlantic City originally. While we are flying to FLL to pick up some "stranded" passengers..they asked for 12 people to give up their seats..would get a free flight, a hotel, dinner and breakfast and the first flight out the next day. After awhile they needed 2 more...this girl and myself finally gave up our seats., gave us 2 vouchers, one for dinner and one for breakfast each....that was the beginning of a nightmare...First..we waited almost 2 hrs for a van to take us to a hotel..as we were approaching the area of the hotel...it was getting very scary...bad area, etc. When we pulled into the parking area..I noticed a van with all the doors open and about 4 guys sitting there..1 police car in the area. .Got into the so-called lobby which had a long table like desk with one employee...I said to her. gee..the other passengers were going to a Marriott...and she says, "AND THEY SENT YOU HERE??" Before even going to the room., the girl and I went thru the parking lot to the "restaurant." CLOSED...Back to hotel, she went to her room....I found mine .which was pretty far away from hers, other side completely. Walked into room....almost got sick to my stomach...The carpet was actually PAINTED BLACK!....WALL PAINT PEELING OFF THE WALLS AND CEILING..No soap, towel, etc. Then the worst part.....you could actually hear.....they were filming p*rnO in the room adjoining mine! Lots of action opening and closing the door to that room every 15 mins....all night long...I put a chair under the door knob,,,peeked out the doors peep hole and I could see some shady looking men hanging out, a co*ke machine right there...I was SCARED to death to say the least! I called my husband who was in another state and said, I don't think I will make it out of here. I was afraid to even leave the room...I sat in a chair...would NOT sit on the disgusting dirty bedspread.....Next morning met the other girl and went next door for breakfast...We had NO luggage since it was on the airplane....we has breakfast, give the server the vouchers...she says, "oh, we don't take that....I said, Spirit gave it to us for this place...she continued...we don't take it...We then took a service to the airport...I had not intention of complaining about this in the Ft Lauderdale airport...when I got to Atlantic City at their desk...girl was nasty...said call the main office. Which I did...several times...bottom line was the nasty employee said, "so, what are you looking for a free ticket?" Huh...I said, I wouldn't put a dog on your flights...they could care less of the raunchy hotel they put you up in....they should check the places out before doing that. Actually, the airline is worse now than ever...they were recently rated the worse for customer service.. Flight might start off cheap...but by the time they add up..pay for seat, pay for carryon, pay at Kisock for boarding pass...and God Forbid you don't do all of this ahead online!! I have other stories but this was the last one and the final flight for Spirit... and certainly a RED ROOF INN!!!

02 October 2016 06:10:00Guest

Our return trip home was supposed to be a 3:00 pm flight from Motego Bay Jamaica to Fort Lauderdale, Florida with about a three-hour layover and then a flight from Fort Lauderdale to Detroit. Our flight out of Montego Bay was called to board but then they asked everyone to wait because one of the bathrooms was not working. We were told the plane COULD NOT fly with only one working bathroom. For the next two hours we were repeatedly told the bathroom would be fixed in a few more minutes. Eventually we were told they were going to start boarding but the bathroom had not been fixed. There would be one working toilet on the plane. So saying we could not fly that way was not true. We took off two and a half hours late and after going through customs we had missed our connecting flight to Detroit. I was directed to a line at the Spirit counter made up completely of people who needed to be rebooked because they had missed their connectors as well. There were about seventy people in front of us and for the next hour and a half we stood in line as one person at the counter worked this line while all of the others handled people arriving for their flights. By the time my wife and I were able to talk to a someone at the counter it was 10:00 pm. We were rebooked on a 7:04 flight to Orlando with a one-hour layover and a flight from Orlando to Detroit. The next day we boarded our flight to Orlando, they announced the cabin door was shut and told us to turn off our cell phones. A couple of minutes later the captain announced that the ground crew spotted a potential bird strike on the airplane and we had to have it checked out. We waited for an hour while the “bird strike” was checked. During this hour at two different times the cabin door was opened and a total of about fifteen additional passengers got on the plane. It seems likely that what really happened was the plane was held to wait for connecting passengers from other late flights. We took off an hour late and when we landed as we taxied in to our gate we watched our connecting flight to DTW pull away from the next gate over. It was now 9:00 am the day after we started our trip home. We got off the plane and walked up to the Spirit gate agent at the gate our connector had just left. We were told we could be rebooked on a 6:45 pm flight to Detroit. I asked him if there was anything else to Detroit before then and he said no. I said there is nothing to Atlanta or Chicago and from there to Detroit? He said no again. We booked the 6:45 flight but a few minutes later found reasonably priced flights to Detroit leaving at 11:00 am on American. We cancelled the Spirit flights and requested a refund on the remainder of the tickets. Several days later I received a credit on my Amex of $80.00 per ticket. We missed one connector because this airline couldn’t fly with one bathroom not working but then eventually, when it was too late for us and most of the other passengers on the plane, they could. We missed a second connector because of a “bird strike” that allowed about fifteen late arriving passengers get on the plane and was then cleared. Also we weren’t supposed to mind hanging out in the airport for ten hours on day two of our trip home. We have vowed to never fly this shady airline again.

30 May 2016 10:05:00Guest

I will be traveling with a back pack and a small roller bag, should I be paying for the roller bag, or will I be able to sneak it in without having it pay $100 at the gate?

30 May 2016 03:05:00Guest

We fly them. We haven't been disappointed yet. If you don't like their rules I suggest you just fly another airlines and pay the fees in their ticket prices. Round trip for two from myrtle beach to Philadelphia for under $100 total for two people. Vs $400-500..

17 May 2016 08:05:00beachsteve

TAKE SPIRIT TO SMALL CLAIMS COURT IF YOU HAVE AN UNRESOLVED GRIEVANCE.............Spirit is cheap, that's about the only good thing i can say about them. MY STORY.........I was denied check-in for an international flight at the counter in FLL last October because I was 7 minutes late........ this despite the fact I was in their check-in line snaking outside the building for over 45 minutes. Obviously I suffered a loss of my ticket $ and prepaid hotels, mileage, etc. I wrote a certified return receipt letter stating my case to Customer Service HAHA at Spirit and got absolutely no response. So I decided to bring suit in small claims court in my home county in Florida. It cost me filing fees to initiate this suit, but what the heck, I was still mad this spring. I also added the value of the air miles they never credited in my frequent flyer account as well. All told about $1500 plus fees of $300. The day before the scheduled court appearance I got a call from someone at spirit and they offered to give me my missing miles, but when I inquired about expenses they said no..... because I was late. I didn't accept. I appeared in small claims court on the appointed day and secured a default judgment against Spirit because they didn't bother to show up. The total was just shy of $1800. To my shock and amazement within a month I received full payment from Spirit. My advice, SUE THEM.

04 May 2016 01:05:00Guest

How do I use a free round trip voucher?

06 April 2016 12:04:00Guest

Guest : Mr. Spirit : Hello. Does anyone know how to contact a human customer service representative for this airline? or at least an email in which someone will actually respond? i called their non toll free service number, and there was no option to speak with an agent. one time i forwarded to an agent, seemingly randomly, but i have no idea how, so i know it can be done. but i have not been able to contact an agent since after many tries.ben.baldanza@spirit.com Ben is gone as of January 2016 as CEO - new CEO is Robert Fornaro

05 April 2016 11:04:00Guest

flights cancelled, lost one nights reservation dollars at hotel, return flight delayed 5 hours and broken wheel on my luggage - just one trip with Spirit - I wrote a letter, it took them close to a month to get back to me - of course, not reimbursing anything for luggage damage (because I left airport and didn't report it - duh we got in after midnight since we were delayed 5 hours), told me I had 3 $50 vouchers already attached to my reservation for each of us (husband and me) but needed to book in the next 10 days or they would expire. I have been trying to book since I got them and it won't take my voucher numbers. Called to book on line, but they want to charge an extra $50 fee to use an agent to book!!! Using the same voucher numbers that on line won't take!!! No reply yet from them on the reimbursem*nt for the hotel room that we had to pay for even though we coudln't get to our destination because they cancelled the flight! My one letter has gone to 3 departments and I haven't had one ounce of satisfaction.

23 March 2016 09:03:00Guest

ZERO stars!!! I am not one who usually complains in a review but I have been flying a really long time & this is BAR NONE the WORST experience that I've EVER had with an airline. I got my tickets as part of a package & didn't even know I was flying with Spirit until I got my confirmation. When I went to check/change my seat is when I found out about their "bare fare." Which is a total ripoff because they make you pay for EVERYTHING; so what's the point?! If you want to choose your seat, you have to pay for it. To check a bag is $40 (if done online), $60 (at checkin) & $100 (if at the gate). It's $45 for a carry on! They allow one bag 16" x 14" x 12". My bag was breaking my shoulder because I had to stuff everything into it. The seats looked like they were made from aluminum foil. The trays were 1/3 of the size of a normal tray. The way the seats are designed the 16 x 14" x 12" in bag didn't even fit under the seat! I asked for a cup of water & was told "we sell bottled water, but I can give you a cup of ice." They sell bottled water for $3!!! What is this slavery times?! Really?! Water?!! They were late getting to Jamaica which made us late for meeting up with out party. Coming home we were scheduled to land in Ft. Lauderdale @2:59 & our connecting flight to New York was boarding @3:24. In that time frame we had to deplane, get our bags, go through customs, recheck our bags & go through TSA again. We didn't land in Ft. Lauderdale until 3:25; forcing us to run like maniacs & beg people to let us to the front of the lines. Most airlines that I've seen in the past would find out if your plane was about to board & expedite you to the front of the line(s). Not Spirit. We just made the plane because there were so many people in the same boat that they held it. We were Scheduled to land at, like, 6:30-7. We didn't land until 8:05; causing us to miss our ride & have to wait for the person to come back. It was the nightmare that wouldn't end!!!! After I got home I found they had searched my bag & forgot to put the TSA lock back on my bag! All in all this was the most expensive "bare fare" that I've EVER experienced. Please don't be fooled. At the end of the day you might save $20-$30 with them. They said the other airlines build those extra prices into their fares.Even if that is the case, go with another airline & save yourself all the drama! But nobody's all bad; right? The staff was nice....STILL NOT WORTH IT!!! Run. Run screaming into the night, lol.

16 February 2016 12:02:00Guest

an old man sitting next to me asked for a small cup of water so that he could take his medications, and the flight attendant refused to give it to him. and after many people sitting around him tried to get her to reconsider since he needed to take them asap, she told him she would give him ice and hell have to wait for it to melt in order to swallow his pills...need I say more.

10 February 2016 03:02:00Guest

Flight 310 on January 30, from lax to Ft. Lauder. was cancel for 12 hours. Customer service did not reply. For regular bag which normal for another air company Spirit charge $ 55.00. Never will use this co again.

16 January 2016 10:01:00W don

Don't be fooled!!! We were boned $375 in baggage fees round trip. Bags were over by 4lbs. No grey area. Other airlines allocate 50 lbs a bag- not spirit. So in the end after adding in all the miscellaneous fees you end up with high priced jitney service. There are much better options out there with great customer service. May be a great airline for the business traveler but not for the family traveler

19 November 2015 10:11:00Guest

Hated it.even *less* leg room than most.If you are going to charge me $28 for a bag, then get the bag out of the plane and into the baggage area in *less* than 90 minutes after landing.If you are going to charge me $28 for a bag, then don't make me wait in line for 40 minutes just to *give* you the stupid bag (@ 6AM).

20 October 2015 10:10:00Guest

I had two delayed flights with Spirit last week (4 and 8 hours each). In both cases, the counter agent said we would all get $50 vouchers (for both flights). The counter agents did not provide certificate numbers, etc. Does anyone know how to obtain the flight vouchers? I've tried all of the phone numbers and options but none work. I'm sure Spirit does this to avoid giving away vouchers. Maybe it isn't even worth it.

08 September 2015 05:09:00Disgusted

STILL trying to go home on a Memorial Day flight as we speak. Flight set to leave at 1 pm here it is 8 pm they boarded is made us wait on a sweltering plane for an hour then de boarded us and said the tire needed repaired. The employees at the terminal were * ignorant and pathetic, no empathy for any passengers trying to catch another leg and offered up a pathetic 14$ voucher for our "troubles". The only professionals are the pilots and stewardess who are also sitting and also pissed off equally as everyone else. We're in Los Angeles one of the biggest hubs in the U.S. And no one even cares about this airline. do not * your time or money with this airline

21 August 2015 12:08:00Never Again

Due to the fact that I bought a travel package the airfare was included and as such i was stuck with the carrier that they had a deal with.Upon receipt of my confirmation i realized that i would be traveling with Spirit. After reading the information and making a few long calls to customer service (if you want to call it that) i realized that after all the fees for bags, agent, etc i would have been much better off flying with my airline of choice...American Airlines. I must say if Spirit believes that this business model will work then they are mistaken...its a one time experience and I am sure there return patronage is in the single digits percentage.The bright spot in all of this...is that after my experience i have a better appreciation for AA...at least you know what you are going to get and not have to deal with rude, money centered, ungrateful individuals.Like they all say...."We have many many choices when we fly"....and as the paying customer i will choose any other airline than this ridiculous, sneaky and thieving company called Spirit Airlines...

19 August 2015 09:08:00Guest

They are the worst l came to Puerto Rico for 3 days on Monday l got a call by spirit saying our flight is cancelled due to bird strike and we got to stay here until Friday so that means we have to pay for food, hotel, etc and spirit helping with anything l will Never Fly With Spirit Again

13 August 2015 12:08:00Guest

They charge for everything......Luggage $52....40 pounds only.....carry-on luggage $50 ......boarding pass $9.....Carry-on luggage at the gate $100To look for seat assignment yourself $10 otherwise between family members you get random seat assignments by computer.I call this highway rubbery.

10 August 2015 10:08:00Tom Bucy

Absolutely the worst airline in the USA. Dreadful. Have to be nuts to fly on it. Rating....minus 10.

16 June 2015 11:06:00Guest

I'd rate this poor airline a 0 if I could.

16 June 2015 11:06:00Guest

worst experience ever, NEVER AGAIN! If anything, they owe me money

16 June 2015 11:06:00Guest

If you want to get screwed over, raped for your money and treated like * , book with Spirit Airlines. They will * your time, not tell you why your flight was cancelled and then toss you aside for 10 hours before sending you off. You'll get another flight out with a more reliable airline like American Airlines or United but you'll have to pay to check in your luggage because SPIRIT didn't transfer over your information, so you basically get to pay 50 bucks to check your bag in for a flight that NEVER happened and then you'll get to pay again, because Spirit failed to do their job properly. If you call customer service, they will mute you as you tell them your situation and they will insincerely apologize and say they care about you, then they will just offer you a $50 voucher to fly again with their piece of * airline, so you can experience the head ache of dealing with them ALL OVER AGAIN!

20 April 2015 06:04:00Guest

VERY DIFFICULT TO TALK WITH A HUMAN BEING BUT ONCE YOUR ABLE TO GET INTOUCH WITH THEM, AT LEAST THE AGENT THAT TOOK CARME OF ME WAS VERYEDUCATED AND NICE.

20 April 2015 02:04:00Guest

donotuseSpiritAlrlines : To whom it may concern, On Saturday, March 8 I contacted Spirit Customer Service to change a Flight that was previously booked. The reason for the change was due to my Mother having a physical health issue that impaired her ability to walk. The original flight was booked a week ago to Florida and my Mother’s vacation was scheduled to March 17. Due to severe pain in my Mother’s leg and back, her vacation was abruptly changed since she had required a Flight for immediate return to Chicago. You’re probably wondering why my Mother didn’t choose to go to a Hospital in Florida or be seen by a Doctor in Florida. My Mother is elderly and the type of person that doesn’t feel comfortable dealing with strange Doctors or Healthcare Providers. While speaking with your Spirit Representative, I had my Mother on conference and provided details about my Mother’s EMERGENCY situation. I expressed the need for Wheelchair assistance due to my Mother’s immobility. During the Flight/Ticket booking phase, your Spirit Rep informed me the charge was $268, I was also on the Spirit Website with a confirmed ticket price of $253. The Spirit Rep advised me the price is the price for $268 including a baggage check fee. I explained to the Rep the fee of $253 which included the baggage check fee. The Spirit Rep placed me on hold and then came back to advise there will be a “One-time courtesy” adjustment. Due to nature of my call, reason for changing flight information and after dealing with your Rep; it got me thinking. Your Airlines doesn’t seem to take into consideration EMERGENCY situations where one’s health is a factor for changing a flight. I called your Airlines for assistance but after speaking to your Rep and had I known, I would have never wasted my time calling Spirit to reschedule and just done it online without the hassle. This simply goes to show that your Airlines don’t have any consideration about a person’s extenuating circ*mstances and seems more Money hungry. I will never book a flight with Spirit Airlines ever again and tell all of my Friends, Family and business associates never to consider using your Airlines for their travelling purposes either. I am extremely disgusted with the way your company handled this situation. Granted your Spirit Rep started to consider my Mother’s needs after we expressed the urgency for Flight change and accommodations needed. If I would have never mentioned the price from the internet your Airlines we would have been overcharged for the flight. Seems to me that your Airlines does this to many customers when flight changes are needed but until a person like myself references the price your Airlines provide via Spirit Airlines vs. Spirit Rep things change. I shake my head at your company with disgust, I will be contacting the Rip-off Report and will definitely blog about this experience on social media. I hate it when a company overcharges for services, especially for people that don’t know any better. Buyer beware, I think not it’s more of Buyer will be aware after I inform others. Especially after all the talk of Airline issues in the news with the bigger companies, I would hLave thought your Airlines would be on the up and up. DisgustedSo during this EMERGENCY with your dear Mother - you're haggling over $13.00? You bought tickets on Spirit airlines probably because they were the most affordable. If you want better terms and perks, fly on a more expensive airline and and upgraded seat that could offer your suffering Mother better legroom since she can't walk. Quit whining.

10 April 2015 12:04:00D McLellan

This company is only about money and has no idea of what customer service is. I booked a roundtrip flight with checked bags, one going each way. First confirmation email stated I only had one checked bag confirmed. The second confirmation email said I had one checked and one carry on. I didn't catch the mistake until I went to do the online check in. Called customer service to get it switched to checked. First agent, could not speak understandable English and I had to keep having him repeat himself. In short, if I wanted to switch the bag, it would cost me an additional $10. This is despite the fact that it is more expensive to bing a carry on aboard than check a bag. I requested a supervisor to get this resolved. Once again the supervisor spoke extremely poor English and I couldn't understand her either. She told me the same thing, pay the $10 extra and we will switch it. Now being upset and tired of dealing with people that can't speak fluent English, I requested her manager. Finally, after dealing with the previous two whom I could not understand, I got Brian who spoke very good English. Different person, same result. Pay the $10. This was the worst customer service I have had in my life. They chose to keep the $10 instead of generating good will and making a customer happy. All over $10!!!!! Call me old school, but I always try to make sure my customers are happy. Sad day if this is the type of company being developed and promoted. Will never see my $10 in there gold fleece lined pockets.

23 March 2015 08:03:00Guest101

Guest : Yes there is an excuse... when you book through a travel agent that uses Spirit and you have never flown this airline!!! Guest : Spirit Airline is by far the worst airline i ever flew on in my life!!! i recently booked a flight with them from La Guardia airport in New York connecting to Fort Lauderdale Florida to Cancun Mexico. Not only did they charge for each piece of luggage, they charged for any carry on items, as well as any beverages including water on the plane. The plane seats didnt even recline and it was the most uncomfortable flight. Going there wasnt as bad of a nightmare as coming back though! Once our trip was done and we were ready to go back home, we arrived at the mexican airport only to find out that our flight back was delayed due to a bird strike! We talked to customer service at the airport and the woman basically said flight is delayed and either we take the delayed flight to Fort Lauderdale Florida and then we are on our own, or we take the next flight out which is on Sept 5th, mind you thats two weeks away! all the passengers were outraged! None of the spirit airline representatives were sympathetic at all, not even an apology, they acted like we were inconveniencing them because we needed answers and resolutions.we had no choice but to wait and take the delayed flight to Fort Lauderdale Florida that day, yet another uncomfortable long flight home, you would think that they would serve us complimentary drinks, at least water or coffee, for the inconvenience, but NOOOO still trying to suck every dollar from our pockets! Once we arrived in Fort Lauderdale Florida, we had no clue as of what was going on, no up to date details, none of the flight attendents were being helpful at all. It was very frustrating, all we wanted to know was if our connecting flight was waiting for us to go back home to New York, but no information was delayed to us at all, until we got off the plane to more mayhem in the airport!! after waiting on a long line of craziness we finally spoke to a spirit airlines representative and she told us the next fight to NY is still September 5th, any closer flights to New Jersey / New York, all leave on later days. That did not solve anything, we all had work and our family to attend to and we needed to get home asap! the only flight available was to Myrtle Beach South Carolina, which now meant we would have to rent a car to drive a 10 hour drive back home. So unfortunately we had no choice but to take that option and waiting till the following morning, sleeping on the floors of an airport, because Spirit Airlines wouldnt even compensate us for taxi or hotel accommodations. We finally took yet another uncomfortable flight out to South Carolina and had to rent a vehicle to drive home. It was a nightmare of a trip!!! On top of everything Spirit Airlines did not accommodate us at all or compensate us for the inconvience at all. I understand things happen, but not one apology, and not even food vouchers. We had to alter and change our schedules for work and took money from our pockets that we did not plan on using, I WILL NEVER FLY ON SPIRIT AIRLINES EVER AGAIN AND I WOULD STRONGLY RECOMMEND THAT NO ONE DOES!!!!!!!! YOU GET WHAT YOU PAY FOR BUYING A CHEAP FLIGHT, IT ACTUALLY EVENS OUT WHEN YOU THINK ABOUT ALL THE FEES THEY CHARGE WITH BAGS AND EVERYTHING! YOUR BETTER OFF FLYING UNITED, AMERICAN, DELTA, JETBLUE, ETC. THANKS FOR RUINING MY VACATION SPIRIT AIRLINES!!Oh my, you didn't know there are charges for bags and drinks? Really doesn't takes a rocket scientist to know that. Hello! Their logo is the "No Frills airlines"! Your own fault that you didn't research before hand.

12 March 2015 04:03:00donotuseSpiritAlrlines

To whom it may concern, On Saturday, March 8 I contacted Spirit Customer Service to change a Flight that was previously booked. The reason for the change was due to my Mother having a physical health issue that impaired her ability to walk. The original flight was booked a week ago to Florida and my Mother’s vacation was scheduled to March 17. Due to severe pain in my Mother’s leg and back, her vacation was abruptly changed since she had required a Flight for immediate return to Chicago. You’re probably wondering why my Mother didn’t choose to go to a Hospital in Florida or be seen by a Doctor in Florida. My Mother is elderly and the type of person that doesn’t feel comfortable dealing with strange Doctors or Healthcare Providers. While speaking with your Spirit Representative, I had my Mother on conference and provided details about my Mother’s EMERGENCY situation. I expressed the need for Wheelchair assistance due to my Mother’s immobility. During the Flight/Ticket booking phase, your Spirit Rep informed me the charge was $268, I was also on the Spirit Website with a confirmed ticket price of $253. The Spirit Rep advised me the price is the price for $268 including a baggage check fee. I explained to the Rep the fee of $253 which included the baggage check fee. The Spirit Rep placed me on hold and then came back to advise there will be a “One-time courtesy” adjustment. Due to nature of my call, reason for changing flight information and after dealing with your Rep; it got me thinking. Your Airlines doesn’t seem to take into consideration EMERGENCY situations where one’s health is a factor for changing a flight. I called your Airlines for assistance but after speaking to your Rep and had I known, I would have never wasted my time calling Spirit to reschedule and just done it online without the hassle. This simply goes to show that your Airlines don’t have any consideration about a person’s extenuating circ*mstances and seems more Money hungry. I will never book a flight with Spirit Airlines ever again and tell all of my Friends, Family and business associates never to consider using your Airlines for their travelling purposes either. I am extremely disgusted with the way your company handled this situation. Granted your Spirit Rep started to consider my Mother’s needs after we expressed the urgency for Flight change and accommodations needed. If I would have never mentioned the price from the internet your Airlines we would have been overcharged for the flight. Seems to me that your Airlines does this to many customers when flight changes are needed but until a person like myself references the price your Airlines provide via Spirit Airlines vs. Spirit Rep things change. I shake my head at your company with disgust, I will be contacting the Rip-off Report and will definitely blog about this experience on social media. I hate it when a company overcharges for services, especially for people that don’t know any better. Buyer beware, I think not it’s more of Buyer will be aware after I inform others. Especially after all the talk of Airline issues in the news with the bigger companies, I would have thought your Airlines would be on the up and up. Disgusted

25 February 2015 05:02:00Guest

Terrible, Terrible, Terrible, rude, unprofessional, unhelpful, disgusting, shady, hidden fees. Doesn't fly from April 15 to Nov 1. These are the words that come to mind. I will never use this airline again. The airline tickets are cheap and seem like a great deal but they are shady! I paid $220 for round trip flight to Orlando from Boston. I thought I could bring a carry on but could only bring a 1 square foot bag(smaller than back pack. I ended up paying $72 for that and get this, $17.95 for a customer service fee for asking a few questions to a person that I could not understand, sorry but I could not understand her 1 bit. I didn't get anywhere and ended up making the changes on line but still am not sure if its all set. I should have booked Jet Blue and the other for the same amount minus the run around